• Frequently Asked Questions

    How does Davao Weight Loss Shop –  Vimchi.info work?

    • We’ve partnered with different distributors of several health brands.
    • They’ll provide us information about the products they want to sell through this portal.
    • When a customer places an order from Davao Weight Loss Shop, the product/s will be processed and shipped by the distributor of the item/s.

    Do you have a privacy policy?

    Yes, we do not sell or rent your personal information to third parties. You will never receive junk mails or solicitations from third parties as a result of signing up, shopping or visiting Vimchi.info.

    Is your site secured?

    Yes. We obtained our SSL (Secure Sockets Layer) certificate from Comodo. Please take a look at our URL: https://www.vimchi.info/

    I don’t want to provide my credit card information online. How can I pay for my order/s? What are your payment options?

    Vimchi.info only accepts PayPal as payment method.

    I don’t have a PayPal account. Can I still pay using my credit card?

    Yes. PayPal allows you to pay using your credit card.

    What is the right health product for me?

    You may read our blog to know more about healthy options. You may also check with your health care professionals for proper guidance specifically for your condition.

    Do you provide Nutrition Facts for an item?

    Most of the products available at Vimchi.info have nutrition facts. Click on the product you want to purchase and read its nutrition information.

    What do I do if a certain item is missing from my order?

    Please look into your invoice to make sure that the missing item is in fact included in your order. Email us at orders@vimchi.info for verification.

    When will my products be shipped?

    Please allow two to three business days to ship out your orders. You will receive an email from us if your orders have been processed and shipped.

    What is your price policy?

    The price is dictated by the exclusive distributors of the products.

    Is there a need for me to set up an account with Vimchi.info?

    Yes, you need to set up an account with us should you wish to purchase products here. You do not need to register an account to browse our site.

    What is your return policy?

    You must email us first if you want to return the items you purchased from Vimchi.info. From there, we can give you instructions on how to return your items. Please visit our terms of use for more information.

    Do you have coupons or promotions?

    Yes, we do provide coupons. To make sure that you have the information you need to know for our upcoming promotions, please subscribe to our newsletter or register here.

    What do I do if my coupon is not working?

    Our coupons have minimum purchase requirements. They are stated on each coupon. Please make sure that your orders have met the requirements. Our coupons have expiration dates, too. So please check them out.

    Which countries do you ship to?

    Anywhere.

    Where are you shipping from?

    All packages are processed and sent from Davao City, Philippines. This is where our distributors/suppliers are located from.

    What shipping carriers do you use?

    For now, we only use JRS Express.